The company I hate the most is the phone company. The second company I hate the most is the cable company. At least it used to be. When I lived in Albuquerque, I had Comcast cable internet because they were the monopoly there. Now that I’m in Rio Rancho I have Cableone. The first thing I liked about CableOne is they didn’t charge me a surcharge for just having Cable internet without TV. (In fact I did have their TV service for a short while, but their HD selection was poor and the Motorolla DVR was extremely poor).
In the 3 years I’ve had their service there’s been a few downtimes not related to them, but most of my issues have been at my house. For the last few months I’ve had to reset the cable modem a many times and last week no amount of reseting it was bring back my fix. I went down to my least favorite of stores and bought a new one. No luck, it worked just as good as the other one.
I broke down and called CableOne tech support. It involved me entering my account number into the automated system then being directed to a person within a few minutes. The guy on the phone tried to remotely access my modem and was unable to, so he proceeded to set up appointment for a technician to come out.
He asked when if I could be available the next day and I said I can and the sooner the better. So he tells me to hold on then comes back to the phone and asks if I am can have them come out right now. This is at about 4pm .
Uh… heck yeah.
There were two cable one vans at my house within a hour. They came in and checked a few things. Then went outside to the side of the house. About a half hour later my internet was working.
There was some sort of connector that they had to dig up and replace. Apparently the previous owners dog had chewed it up and it took this long to fail.
Cable one doesn’t isn’t as cheap as Quest but I’m not complaining.