This shouldn’t have really been a surprise after AOL said they are going to a free service model.
AOL announced Wednesday it will lay off 1,300 employees by closing call centers in New Mexico and Arizona as part of a previously announced restructuring plan. AOL, the Time Warner Inc. online unit formerly known as America Online, also plans to sell its call center in Ogden, Utah. The cuts include 900 layoffs at the Albuquerque call center and 400 jobs at the center in Tucson, Ariz., AOL spokesman Nicholas Graham said. The Arizona and New Mexico call centers each have operated for 10 years.